TERMS AND CONDITIONS & PRIVACY POLICY
Nathalie Douxfils — Website & General Conditions
By accessing and using the website https://www.nathaliedouxfils.com, you explicitly agree to the following
terms and conditions:
1. IDENTIFICATION OF THE SERVICE PROVIDER
This website (https://www.nathaliedouxfils.com) is owned and operated by:
• Name: Nathalie Douxfils (Transformative Coach / Counselor)
• Registered Office: Jaak Blockxstraat 85, 2640 Mortsel, Belgium
• Company Registration Number (KBO/CBE): BE 0508.761.040
• VAT Status: Small enterprise subject to the tax exemption scheme (Art. 56bis Belgian VAT Code – VAT
not applicable)
• E-mail: info@nathaliedouxfils.com
• Telephone: +32 497 52 29 32
2. GENERAL TERMS OF WEBSITE USE
• Content & Liability: The information on this website is of a general and informational nature. It does not
constitute personal, medical, or psychological advice. Although great care is taken to ensure the accuracy
of the information, Nathalie Douxfils cannot be held liable for any direct or indirect damages arising from the
use of the site or via external hyperlinks.
• Intellectual Property Rights: All content on this site (texts, logos, images, downloads, methodologies) is
protected by intellectual property rights and belongs to Nathalie Douxfils or third-party rights holders.
Nothing on this site may be reproduced or used without prior written consent.
• Services & Coaching: Specific written agreements (coaching agreement) apply to all individual coaching
and career guidance programs. In the event of any conflict, the individual coaching agreement shall take
precedence over this website text.
3. PRIVACY POLICY (GDPR / AVG)
Nathalie Douxfils is the data controller for your personal data and complies with the European General Data
Protection Regulation (GDPR - Regulation EU 2016/679) and Belgian privacy legislation.
a) What personal data do we process?
• Contact and Identification Data: Name, email address, phone number, and address (when you fill in a
contact form, book an appointment online, email, or start a program).
• Billing Data: Company name, VAT number, and address details for issuing invoices.
• Coaching Notes: Information that you confidentially share yourself within the scope of a coaching
program.
b) On what legal basis and for what purposes?
• Performance of a Contract: To process your request, schedule coaching sessions, provide guidance, and
handle administration, invoicing, or follow-up of coaching sessions.
• Legitimate Interest: To respond to inquiries submitted via the contact form and to improve our services.
• Consent: For sending newsletters or updates (if you explicitly subscribed) and for making audio
recordings for supervision/mentoring purposes (strictly with written consent). You may withdraw your
consent at any time.
c) Security and Data Processors
• Paper Notes: Any physical notes taken during sessions are stored securely under lock and key.
• Digital Data and Audio Recordings: Documents, scans, and audio recordings are stored and shared via
secure professional cloud systems (Google Workspace and Dropbox). These systems are secured with
strictly personal access control and two-factor authentication (2FA). Necessary data processing agreements
and security measures have been established with these processors (including safeguards for transfers
outside the EEA).
d) Retention Periods
Personal data is retained no longer than necessary for the purpose for which it was collected:
• Administrative documents, invoices, contact details, and coaching notes: maximum 7 years after
completion of guidance or the last invoice date (in accordance with statutory retention requirements for
accounting documents and to substantiate services rendered).
• Audio recordings of sessions: audio recordings (made with written consent) are stored via Dropbox and
permanently deleted within a maximum of 1 year after the recording is made.
e) Your Rights
You have the right at all times to:
• Request access to the personal data we hold about you.
• Request correction or erasure ('right to be forgotten') of your data.
• Object to specific processing or request restriction of processing.
• Withdraw your consent for processing.
To exercise your rights, please send a written request to info@nathaliedouxfils.com. To prevent abuse, we may
ask for appropriate proof of identity in case of reasonable doubt.
If you believe your data is not being processed correctly, please contact us first. You also have the right to
lodge a complaint with the Belgian Data Protection Authority (GBA): Data Protection Authority, Drukpersstraat
35, 1000 Brussels (www.dataprotectionauthority.be).
4. COOKIES
This website uses functional and analytical cookies to optimize website performance and improve the visitor
experience. You can manage your cookie preferences or decline cookies via the cookie banner on the website
or through your browser settings.
5. APPLICABLE LAW AND JURISDICTION
This website, terms and conditions, and privacy policy are governed by Belgian law. In the event of a dispute,
the courts of the Judicial District of Antwerp (Belgium) shall have exclusive jurisdiction.